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Trans Siberian Railway Tourist Office
These terms and conditions settle the procedure of travel services sale via the internet.
The Customer using the reservation system forms an order for Services and forwards it to the Company. The Company automatically confirms the receipt by giving the order a unique identification number, and sends an invoice and a status of reservation on the e-mail stated in the registration form. The Customer using the reservation system may change or cancel his order. The Customer singly performs all the operations with his order created in the reservation system. The Company’s staff doesn’t accept and process any requests, changes or cancellations made by telephone, fax, e-mail or in any other way except through the reservation system.
Within 24 hours (with no account taken of holidays and days off fixed by the Russian legislation) from the moment the order, which needs some changes or definitions, was received the Company forwards to the Customer a confirmation or a refusal concerning Services rendering. In case the confirmation is received the Company guarantees that the Services will be rendered to the Customer and work up with his request.
The customer can pay via the internet using his bank card with the help of payment automatic form. Visa, Master Card, Diners Club, JCB are accepted for payment.
1. Prepare your bank card and be sure that it has CVC (CVC2) or CVV (CVV2) code. If it doesn’t have, unfortunately you won’t be able to pay by internet;
2. After you booked the tour chose the way of payment “Pay by card”;
3. Push the button “Pay” and you will move at ChronoPay’s page;
4. Fill in the information about yourself, your bank card and then push the button “Pay”;
5. After payment the notice with payment details will be send at your e-mail.
Payments by bank card via the internet are transferred to the web-site of the Internet Payment Service Provider ChronoPay (www.chronopay.com). Security of payments is ensured by the SSL protocol for confidential data transmission from the client to the ChronoPay server for further processing. Subsequently data are transmitted via the highly secure banking networks. The received confidential customer’s data (card details, registration info etc.) are collected and processed at the processing centre, and not on the www.sibiriana.com. Thus, Trans Siberian Railway Tourist Offer can’t obtain personal and banking data of the customer, including those concerning products he purchased in other shops. When transaction is processed via ChronoPay the card owner automatically receives an e-mail notifying him of all transactions generated.
The Customer using the reservation system may change or cancel his order. The Customer singly performs all the operations with his order created in the reservation system. The Company’s staff doesn’t accept and process any requests, changes or cancellations made by telephone, fax, e-mail or in any other way except through the reservation system.
In case the Customer has any complaints while using the Services he should state his complaint in written form, attach relevant documents and forward them to the Company. Within 30 days the Company will either indemnify the Customer for losses or give a reasoned refusal. In any case the amount of losses subject to compensation by the Company can’t exceed 100% full price of the Services that were purchased but not used by the Customer. In case the order is cancelled after the penalty date (regardless of confirmation available) or if the tourist is a no show in the hotel, the Customer pays penalty to the Company in the amount stated in the order.
Thus, according to the rules of international payment systems, the money can only be returned to the same card from which the payment was made. In case of ChronoPay the repayment will be returned at the same day or next day.
You will have to pay any bank transfer fees that TSRTO will incur. Normally, it is about 20-30$. You may pay by bank transfer in US dollars directly onto our bank account. After you make your order, your personal travel manager will send you the bank details and detailed instructions on how to make the transfer.
You may send a cheque to our American office to confirm your reservation. Your order will be processed after we verify the check and charge the correspondent amount.
Payment Options - Bank Transfer
You may pay by bank transfer in US dollars directly onto our bank account. After you make your order, your personal travel manager will send you the bank details and detailed instructions on how to make the transfer.
Payment Options - Cheque to our American office
You may send a cheque to our American office to confirm your reservation. Your order will be processed after we verify the cheque and charge the correspondent amount. For our US office location, please see the Contacts section or contact your personal travel manager.
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